Online Rail Reservation at Sha haj service

• How will the tickets be delivered to me?



Currently, we offer you the facility of e-tickets, which will be available in the My Bookings section on Shahajservice.com. You can login at any time and print your copy, even if you lose one and need another.

• How many days before a travel date can I book a ticket?



Online booking is possible up to 90 days before your planned date of travel. However, one the day booking opens (90 days before scheduled travel), you will not be able to book tickets between 8 AM to 10 AM on shahajservice.com. For some special trains this period may be a little less.

• How long before the departure of a train can I make an online booking?



Online booking is possible till the final chart for the train is prepared, this is normally 4 hours before the train’s scheduled departure. However, sometimes railways do prepare the chart the night before the train’s departure, especially in the case of early morning trains.

• Why can’t I book or cancel tickets between 11:30pm to 1:30am?



The railway reservation system opens at 1:30 am every morning, and the facility is available till 11:30pm every night. The system is shut down between 11:30pm to 1:30am every day, which is why online booking or cancellation is not possible.

• What is the maximum group size for which I can book tickets?



Online booking is possible for a maximum of six passengers. For Tatkal booking you can book for a maximum of four passengers. This number includes any children or senior citizens who are traveling together.

• I am traveling with a group of 8 other people. How can I make a group booking?

Currently, online reservation is possible for a maximum of 6 passengers at a time. However, if you are traveling with a larger group (of say 7 or more), you can divide the group and make multiple bookings.

• What are the different ticket types that I can book online?



Shahajservice.com offers you the facility to book confirmed as well as RAC and waitlisted tickets online. You can also book tickets under the tatkal quota.

• The site is showing that seats are available on the train I want to book, but my booking failed. Why?



Sometimes bookings fail because:

The waitlist quota has been filed and no more seats are available.

There is a problem with the railway reservation system.

In either case, you can just re-try for the same train or book on another one.

• I was not able to make a successful booking. Can Shahajservice Customer Service help?



It is likely the booking failed due to a problem with the Indian Railways Reservation System. In such cases, our Customer Service Team will not be able to help you. You will have to try booking a ticket online again or choose another train. However, if the booking failed but the payment was processed, a Shahajservice Customer Service Representative will help you in processing the refund.

• I was able to make a confirmed booking, but I have not been allotted a berth or coach. Why is that?



As you have a confirmed ticket, you don’t need to worry if your ticket doesn’t have a seat number. Sometimes, especially in the case of AC First or Executive Class booking, railways do not assign a seat till the final chart is prepared. At that time, you will find out your seat and coach number through the chart.

• Do I need a proof of identity while making a booking?



You do not need to enter any ID proof details while making a booking. However, you must carry a photo identity proof with you when you travel.

• What kind of photo identity proof will I have to carry?



While traveling on an e-ticket, you can show any of the following as a photo identify proof:

Passport

Driving license

PAN card

Voter’s ID card

Photo ID card issued by central or state government to their employees

Student ID card

Nationalized Bank Passbook

Credit Cards issued by Banks

Please note, that for all passengers traveling together on a single e-ticket booking, the lead passenger must carry a photo identity proof.

• Can I book tickets for my friends or family?



Yes, just like flights, you can book tickets for friends and family. Just remember, that while traveling the passenger must carry a valid photo identity proof.

• Railways offer auto-upgradation. Is that available on Shahajservice.com?



While railways offer the facility of auto-upgrade, this is currently unavailable on Shahajservice.com.

• I have a waitlisted ticket. Can I check my ticket status on Shahajservice.com?



You will be able to check the status of your waitlisted tickets by logging in to your My Bookings account. Just click on the booking details of a ticket and the current status will be displayed.

• Can I book tickets under a special quota through Shahajservice.com?



Online booking for special quota, such as for foreign tourists' quota is not applicable. You can apply for ladies quota but cannot inquire availability.