1. Booking will not be done until the advance has been paid. An advance amount for Haj of half the total package cost and the balance amount for the selected package must be paid as per the rules of the Ministry of Minority Affairs. (For your full payment); after that, only we can proceed to the next step of the process. (If payment is delayed, the company is at its liberty to allow the seat to other pilgrims).
2. No cash or D.D. payments are allowed.
3. You are requested to pay the amount only through online payment, debit/credit card, cheque, or rtgs. The cheque should be in favour of Sha Haj Service India Private Limited. You can pay your selected package amount in a maximum of 3 instalments. All payments should be routed through the banking account of the respective individual's Haji name only, as per the rules of the Ministry of Minority Affairs.
4. If there are any new charges applicable in the Haj rules of the Saudi government, or the Moallim fee, or transportation fee, or visa fare, or any individual insurance applicable, or any change in riyal value, or air ticket fare for the current Haj year, then the Haji should pay the additional amount required before departure. Further, all the taxes allotted by both India and the Saudi government should be paid separately.
5. You are paying only through your liking; conflicts regarding other Haj services and Haji’s should not be made.
6. No cash payment or blank cheque should be given to anybody in anyone's name or to anyone who states that he is in our company. Our company is not responsible for such conditions.
7. No printed bill copies will be provided. Bills will be sent through your registered mobile number via sms, registered e-mail id, and registered user id only.
8. After registration, you have to submit all the necessary documents (application, photos, original passport) as well as individual pan cards and aadhar card xerox copies with signatures on them to the registration office within 10 working days only. If there is a delay, your booking will be cancelled automatically.
9. At the time of booking, a haji should pay the selected package amount through their own bank account or a family member's account (those who are travelling with them only); if there is no bank account in the name of the haji, then the haji should submit the declaration/undertaking form A2 (as per the rules of the government of India). However, at the time of cancellation, we will refund the amount only to the respective individual Haji name (as per the name mentioned in your passport or your bank passbook) or the name that is mentioned in form A2. In case any child is travelling with the parents, we will refund the child's amount to the parents' account only. Our company will not refund the cancellation amount to any other account. (Other family members a/c or company a/c).
10. For cancellation of booking before visa stamping, our service charge of Rs. 25,000/- will be deducted; the balance amount will be refunded by cheque or rtgs only. For cancellation of booking after visa stamping, a service charge of 90% will be deducted from the selected package amount; the balance amount will be refunded only as a cheque or rtgs after completing the current Haj season (minimum 3 to 6 months). These charges are non-refundable and cannot be adjusted either.
11. If the journey is cancelled by the applicant or by our management, the cheque or rtgs, passport, and other documents will be given after receiving the cancellation form A3 and the original receipt at the registration office. The remaining balance is given by cheque or rtgs only to the respective applicant or nominee (excluding cancellation charges).
12. We are not responsible for any changes in government policies, rules, and regulations that will affect the package itinerary and cost.
13. As per the 2025 new rules of the Ministry of Minority Affairs, we are under the CHGO guidelines (MAQ HAJ ALLIANCES LLP).
14. In case of the sudden death of any haji before departure, it should be reported to the management immediately. The amount paid by that particular haji will be refunded as a cheque or rtgs only (excluding cancellation charges) to the nominee of the respective haji or the name that is mentioned in form A2.
15. Kindly fill in the bank details of the respective individual haji own bank account only. (Nri/current accounts are not allowed.) The applicant's name should be mentioned as per the haji own bank account passbook.
Name of a/c holder
A/c number
ifsc code
I had certified that I would transfer my
Haj/Umrah booking payment from the above-mentioned account only.
16. The tcs amount will be refunded/claimed through the income tax department only. For refunding/claiming the tcs amount, the applicant is required to file the income tax return for the financial year 2026-2027. We will provide the tcs certificate within three to six months of the invoice generation date. Our company will not be responsible for refunding/claiming the tcs amount.
17. I accept to initiate my pan (Permanent Account Number) for an upcoming international transaction through Forex for Haj and Umrah purposes.
18. Pan card no: (Mandatory)
19. Aadhar card no: (Mandatory)
